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Complaints Procedure

At Byrne Associates we always strive to provide a professional and efficient service, however we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. If you should have cause to complain about the way we are acting, you should, in the first instance, put details of your complaint in writing to our complaints officer Paul Byrne, Byrne Associates, Suite 3 Farleigh House, Old Weston Road, Flax Bourton, BS48 1UR. This will formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior partner unconnected with the appointment.   

Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted the complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licenses the insolvency practitioner concerned. Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA; or make a submission using an on-line form at www.gov.uk/complain-about-insolvency-practitionerby email to insolvency.enquiryline@insolvency.gsi.gov.uk; or by phone 0300 678 0015 - calls are charged up to 9p per minute from a land line, for mobiles, between 8p and 40p per minute from the UK (figures correct as at April 2015).    

 

We go to great lengths to discharge our professional responsibilities with empathy, sensitivity and fairness

Contact Us

  • Head Office: Suite 3 Farleigh House, Farleigh Court, Old Weston Road, Flax Bourton, Bristol, BS48 1UR
  • Tel: 01275 464 038
    Fax: 01275 462 937
  • info@byrneassociates.co.uk

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